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Shipping policy
Shipping Policy
Last updated: 8th september 2026
At The Wildest Fig, we work with trusted carriers to ensure your order is delivered safely, with full tracking and transparency at every step.
We currently ship exclusively within Portugal (mainland and islands). Please read the information below carefully before placing your order.
Currency and Pricing
Our default currency is EUR (€).
Final charges are processed in EUR.
Order Processing and Tracking
All orders are processed and shipped from Portugal.
Once your order is dispatched, you will receive an automatic email with a tracking number, allowing you to follow your shipment in real time.
All our shipments include tracking
Tracking details are sent by email once the order is collected by the carrier
If you experience any issues with your delivery, please contact us at:
contact@thewildestfig.com
Shipping Methods and Delivery Times
Delivery times below are estimates and may vary due to external factors such as weather conditions or carrier delays.
Portugal - Mainland
Standard Shipping
Carrier: CTT
Estimated delivery: 1–3 business days
Express Shipping
Carrier: CTT Expresso
Estimated delivery: 1–2 business days
No customs or import charges apply
Free shipping available on orders equal to or above €150
Portugal - Islands (Azores & Madeira)
Standard Shipping
Carrier: CTT
Estimated delivery: 15–21 business days
Express Shipping
Carrier: CTT Expresso / UPS (depending on destination)
Estimated delivery: 5–10 business days for CTT Expresso; 1–3 business days for UPS
No customs or import charges apply
Free shipping available on orders equal to or above €200
Failed Deliveries, Refused Orders and Returns
If a customer:
refuses delivery, or
provides incorrect or incomplete address details, and the order is returned to us,
the following applies:
Only the product value will be refunded
Shipping costs will not be refunded, including in cases where shipping was offered for free
Any additional return or handling fees will be deducted from the refund amount
Shipping services are fully incurred once an order is dispatched.
Liability and Delivery Issues
We are not responsible for delays caused by carriers, strikes, or force majeure events.
Once an order is marked as delivered by the carrier, responsibility transfers to the customer.
Any delivery issues must be reported within 7 days of the delivery date.