Shipping policy

Shipping Policy

Last updated: 21st, January, 2026

At The Wildest Fig, we work with trusted carriers to ensure your order is delivered safely, with full tracking and transparency at every step.

Please read the information below carefully before placing your order.

 

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Currency and Pricing

Our default currency is EUR (€).
You may shop and view prices in your preferred currency; exchange rates are updated automatically and displayed for convenience.

Final charges are processed in EUR.

 


Order Processing and Tracking

All orders are processed and shipped from Portugal.

Once your order is dispatched, you will receive an automatic email with a tracking number, allowing you to follow your shipment in real time.

  • All our shipments include tracking
  • Tracking details are sent by email once the order is collected by the carrier

If you experience any issues with your delivery, please contact us at:
contact@thewildestfig.com


Shipping Methods and Delivery Times

Delivery times below are estimates and may vary due to external factors such as customs procedures, weather conditions, or carrier delays.

 


Portugal – Mainland

  • Standard Shipping
    Carrier: CTT
    Estimated delivery: 1–3 business days

  • Express Shipping
    Carrier: CTT Expresso
    Estimated delivery: 1–2 business days

 

  • No customs or import charges apply
  • Free shipping available on orders equal to or above €150

 


Portugal – Islands (Azores & Madeira)

  • Standard Shipping
    Carrier: CTT
    Estimated delivery: 15-21 business days

  • Express Shipping
    Carrier: CTT Expresso / UPS (depending on destination)
    Estimated delivery: 5-10 business days for CTT Expresso; 1-3 business days for UPS.

 

  • Free shipping available on orders equal to or above €200

 


European Union (excluding Portugal & UK)

  • Standard Shipping (Economy)
    Carrier: CTT / Partner Network
    Estimated delivery: 4–8 business days

  • Express Shipping
    Carrier: CTT / Partner Network
    Estimated delivery: 2-4 business days

 

  • No customs clearance required
  • No import duties apply within the EU
  • VAT is not charged at checkout due to small business VAT exemption regime in Portugal

Free shipping available on orders equal to or above €200

 


United Kingdom (UK)

  • Express Shipping 
    Carrier: CTT Expresso 
    Estimated delivery: 4–6 business days

  • Express Shipping 
    Carrier: UPS
    Estimated delivery: 2-4 business days

 

  • Shipping price includes shipping costs + customs clearance & brokerage fees
  • VAT is not charged at checkout due to small business VAT exemption regime in Portugal; UK import VAT and/or duties are NOT included
  • Any import taxes required by UK authorities must be paid by the customer upon delivery
  • Due to post-Brexit regulations, customs charges depend on the declared value of the order.

Free shipping is not available for UK orders.

 


United States (USA)

  • Express Shipping
    Carrier: UPS 
    Estimated delivery: 2-5 business days

  • Express Shipping
    Carrier: DHL
    Estimated delivery: 7-12 business days

 

  • VAT is not charged at checkout due to small business VAT exemption regime in Portugal
  • Import duties may apply in rare cases and are the responsibility of the customer

Free shipping is not currently available for USA orders.

 


Customs, Taxes and Duties (Important)

For Portugal and European Union destinations, no customs clearance or import duties apply.

For United Kingdom (UK) orders:

  • Shipping prices include customs clearance and brokerage fees

  • Import VAT and/or customs duties are NOT included

  • Any applicable import taxes are collected by UK customs authorities upon delivery and are the responsibility of the customer

For all other international destinations (including the USA):

  • Orders are shipped DDU (Delivered Duties Unpaid)

  • Customers are responsible for any import VAT, customs duties or local taxes applied by the destination country

Please note that customs procedures are outside our control, and delivery times may be affected by inspections or clearance processes.



Failed Deliveries, Refused Orders and Returns

If a customer:

  • refuses delivery

  • fails to pay required customs charges

  • provides incorrect or incomplete address details and the order is returned to us, the following applies:

    • Only the product value will be refunded

    • Shipping costs will not be refunded, including in cases where shipping was offered for free

    • Any additional return, customs or handling fees will be deducted from the refund amount

Shipping and customs services are fully incurred once an order is dispatched.

 


Liability and Delivery Issues

  • We are not responsible for delays caused by carriers, customs authorities, strikes, or force majeure events.

  • Once an order is marked as delivered by the carrier, responsibility transfers to the customer.

  • Any delivery issues must be reported within 7 days of the delivery date.

For support, please contact:
contact@thewildestfig.com