Refund policy

Return & Refund Policy

Last updated: August 2026

At The Wildest Fig, we make small-batch, handmade pieces with care. We want you to love what you receive - and if something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be:

  • Unworn, unwashed, and in their original condition
  • With all tags attached and in their original packaging
  • Accompanied by your receipt or proof of purchase

To start a return, email us at contact@thewildestfig.com with your order number and the item(s) you wish to return. Items sent back without first requesting a return will not be accepted.

If your return is approved, we'll send you the return address and instructions:

Apartado 000078, 7501-909, V. N. Santo André, Portugal

 

Return shipping costs are the responsibility of the customer. We recommend using a tracked service - The Wildest Fig cannot be held responsible for returns lost in transit.

 

Your EU consumer rights

If you are based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (EU Directive 2011/83/EU). Our 30-day return window exceeds this minimum and applies to all customers.

 

Damages and incorrect items

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us at contact@thewildestfig.com within 48 hours of delivery, with your order number and a photo of the issue. We will arrange a replacement or full refund, including return shipping, at no cost to you.

 

Exceptions: items that cannot be returned

The following are not eligible for return or refund:

  • Items that have been worn, washed, or are not in their original condition
  • Items returned outside the 30-day return window
  • Sale items
  • Gift cards

 

Exchanges

We do not offer direct exchanges. Return your original item for a refund and place a new order for the size or colour you need.

 

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method (Shopify Payments, PayPal, MB Way, or Multibanco) within 10 business days. Please allow additional time for your bank or card provider to post the amount.

If more than 15 business days have passed since your refund was approved, contact us at contact@thewildestfig.com.

 

Contact

Questions about your return? We're at contact@thewildestfig.com and aim to reply within 2 business days.